Important information regarding the relocation of New Cross Health Centre

Your GP surgery is relocating to new premises on Monday 2 October 2017.

The new address will be: The Waldron Health Centre, Suite 3, Amersham Vale, London, SE14 6LD, Telephone Number 020 3049 2249

The existing telephone number for enquiries and appointmentswill remain unchanged.

There will be no change to the practice doctors and staff – all will move to the new location.

As a registered patient at the New Cross Health Centre you will automatically be able to continue to receive medical services at the new location.

You do not need to do anything and your medical records will be securely transferred to the new location. The practice team very much hope that you will continue to remain registered with the practice.

On Friday 29 September 2017 the Goodwood Road surgery will be closed from 1pm whilst the move takes place. We would encourage patients to order and collect repeat prescriptions earlier in the week.  If you need urgent advice or need to see a doctor on the afternoon we are closed please contact 020 3049 2370, to speak to a receptionist. Usual clinics will resume at the new location on Monday 2 October.

You will receive a letter from Lewisham Clinical Commissioning Group in due course that will contain more information regarding the relocation.

If you have any questions about the move please contact the New Cross Health Centre on 020 3049 2249

Appointments

Booking appointments at our surgery

As of 1st April 2015:

  • ‘On the day’ triage appointments are available, to which the GP will discuss your problem with you on the telephone
  • All pre-bookable appointments are available up to four weeks in advance, with any GP of your choice.
  • Routine appointments with doctors can be booked by telephoning 020 3049 2249  or making an appointment directly with reception.
  • It may be that you do not need to see a doctor but instead need to see one of the other health care workers. If so, please ask the receptionist who will help you.

Remember, if you are unable to attend your appointment please tell us so that we can offer that time to someone else.

Booking appointments online with EMIS Patient Access

EMIS Patient Access allows patients to book and manage their appointments online, request repeat medication, and be able to view their medical records online (patients must be over 16 years of age).  To have access you will need a password. Please ask at reception for a form. Also a photo ID will need to be shown at reception to go ahead with the process.

If you don’t have a PatientAccess account, please request one from reception staff.

If you already have an account or have the necessary document to create one please click here to access the EMIS booking system.

patient-access1

Appointments with the Practice Nurse or Health Care Assistant

The practice nurses are qualified general nurses who have decided to specialise in primary care work. If you need to see the nurse please make an appointment. The nurse works closely with the doctors and they are committed to promoting good health and preventing illness.

As we have a Practice Nurse and a Health Care Assistant  it is very helpful if you can give some idea of the type of help that you need in order to book the right appointment for you.